Refund policy

Last Updated: July 5, 2026

Thank you for shopping at floxis.shop.

We want you to be satisfied with your purchase. If you are not completely happy, please review our return and refund policy below.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging must be intact.

  • The item must not show signs of wear, damage, or alteration.

  • A valid order number or proof of purchase is required.

Non-Returnable Items

The following items cannot be returned unless they are damaged, defective, or the wrong item was delivered:

  • Innerwear and intimate apparel

  • Gift cards

  • Items marked as "Final Sale" or "Non-Returnable"

  • Customized or personalized products

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the product

  • Photos of the package (if applicable)

After verification, we will arrange a replacement or refund, as appropriate.

Return Process

To request a return:

  1. Contact our customer support with your order details.

  2. Once your return is approved, you will receive return instructions.

  3. Pack the item securely and send it back according to the provided instructions.

  4. After we receive and inspect the returned item, we will notify you of the outcome.

Returns sent without prior approval may not be accepted.

Refunds

After your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Refund processing times may vary depending on your bank or payment provider. In most cases, refunds are completed within 5–10 business days after approval.

Exchanges

We offer exchanges for eligible items subject to product availability. If your preferred size or color is unavailable, a refund or store credit may be offered.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, we will bear the return shipping cost.

  • If the return is due to a change of mind, incorrect size selection, or any customer-related reason, the customer is responsible for the return shipping charges unless otherwise stated.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible items may be returned according to this policy after delivery.

Contact Us

For return or refund assistance, please contact us:

Brand: floxis.shop

Business: KHAN ENTERPRISE

Email: floxis0712@outlook.com

Phone: +91 7016823677

Business Address:

S/O Rashid Khan
Mohalla Pachchim Thok
Ganj Dundwara
Kasganj, Uttar Pradesh – 207242
India