Refund policy

Effective Date: July 8, 2026

Welcome to WildFlex. We are committed to providing high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept return requests within 7 days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Have all original tags, labels, and packaging intact.

  • Be free from stains, odors, damage, or alterations.

  • Be accompanied by proof of purchase or order confirmation.

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

The following items are not eligible for return:

  • Products purchased during clearance or final sale promotions.

  • Gift cards or promotional items.

  • Products that have been used, washed, damaged, or altered after delivery.

  • Items returned without original packaging or tags.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the product

  • Photos of the package (if applicable)

After verification, we will arrange a replacement or refund, depending on the situation.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

Shipping charges, if applicable, are generally non-refundable unless the return is due to our error.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the standard return process.

Exchange Policy

We offer exchanges only for products that are defective, damaged, or delivered incorrectly, subject to product availability.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

WildFlex
Email: WildFlex@outlook.com

We appreciate your trust in WildFlex and thank you for shopping with us.

If you'd like, I can also prepare matching Privacy Policy, Terms of Service, Shipping Policy, and Contact Information pages in the same professional style.